Security FAQ

This is a list of answers to questions that we get frequently about Majestri's security model.

Why can't Coaches and Managers see their teams in their MyDetails screen when they log into the system?

This is one of the most common questions we get about Majestri, so we've prepared a very targeted page that addresses exactly what you should look for when this error is reported. Please check out:
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I've added somebody to a Committee but they can't see a Control Room when they log in. Why not?

There are usually two things to check when somebody has reported this to you:

  1. Make sure that the Committee you have added this person to is still active. Remember that each committee has a lifespan that you control, and people on a committee revert to 'Joe Public' privileges once their committee has expired.
  2. There may be a problem with either duplicate records for that person, or more specifically, multiple records using the email address they are using to log in. Please visit the following resource to see if you are able to resolve the issue with the system's built-in tools

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