Event Package Customisation FAQs

This guidance outlines all the questions we normally get asked about our customisation service that builds bespoke event packages.

What is an Event Package?

An Event Package is simply the name we use to describe the deliverable we hand over to you as part of our customisation service. It will usually consist of:
  1. A custom registration form built to spec.
  2. A custom fee calculator that produces invoices exactly how you want them to be built. This obviously only applies if your event has a cost to members.
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How much do you charge for building us a custom Event Package?

There is no charge for engaging and using our customisation service for any event you run.

A lot of events have some very complex rules and requirements, so we fall back on something we're very good at and have been doing for a long time - building custom software to spec. The alternative would be to provide some ultra-sophisticated user interface to create a fee model and registration form, which we think would cause us more support than the rest of the system.
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Do we need to be Premier subscribers to use this service?

No. Both Standard and Premier subscriptions entitle use of our customisation service for constructing a fee calculator and registration form.

There are, however, some other customisable elements of events which are for Premier subscribers only.
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How long does it take you to build us an Event Package?

We have invested a lot in the technical infrastructure to rapidly turn around these packages, so as long as emails are sent to support@majestri.com.au (and not to any of us individually) with your instructions, the turnaround time during business hours is usually an hour or less. If you email us late at night, we'll try to get to it first thing the next morning.
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Why can't we just build all this ourselves?

This is a very common question, particularly from our more technical users.

A lot of people have become accustomed to smashing together a form themselves using Jot/Google/Office Forms, and can't understand why we don't just offer the same thing. There are quite a few reasons:
  • The custom fee calculator we build is intrinsically tied to the accompanying registration form. The integrity of the logic for generating invoices is complex and needs to be maintained by us. If form fields can haphazardly be altered or deleted, the fee calculator will no longer work, and will instead become a support issue for us.
  • We don't have a nice user interface for you to design and build forms with. The tools we use are code-based and therefore only usable by us.
  • We frequently implement custom validation on your behalf (eg. conditional mandatory validation, display/hide sections) that is implemented in code and therefore not accessible to anyone else.
  • We have had a lot of practice at designing an event experience for your members, which encompasses laying out the data capture in a way that doesn't confuse people. We frequently give advice on where we detect ambiguous phrasing or redundant questions, and suggest alternatives based on what we know works.
  • We design the forms in such a way that leverages the back end flexibility of the system. We have a pretty fair idea what you're going to want to do with the data you capture on the form, so you'll notice that it plugs in pretty seamlessly with the admin screens behind.

There is a reason you wanted to start using Majestri and move away from trying to handroll solutions in form builders that end up in spreadsheets to join the 200 in your organisation's shared folder. It is very rare to have custom-built software for no cost, so take us up on the offer. Treat us as part of the team and just compile your requirements for us and move onto something more important. Let us handle the nuts and bolts of events.
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Do we have to come to you for every event we run?

No. The packages we build are completely reusable so if you run a subsequent event and nothing about the structure changes, you won't need to get us involved. You'll only need to contact us if there are any tweaks to be made to the fee calculation logic or registration form layout.

Generally, we see most of your event activity within the first 12 months, so after a year, we've usually built you the set of event packages you'll need to move forward without having to come to us.
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